Terms and Conditions | Dinky Campervan Hire

Dinky Campervan Hire TERMS AND CONDITIONS

Definitions

'l', 'me' and 'my' refers jointly and severally to the person or persons who are the customers.

This Agreement means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Dinky Campers literature, the provisions of these Terms and Conditions apply.

‘Dinky Campers’ Means Paul Kenny trading as Dinky Campervan hire and trading from, Barn to the rear of Town End Farm, Skelton, Cumbria, CA11 9TE

'Customer’ or ‘Hirer' means the person or persons nominated as the hirer under the heading 'Hirer’s Name’ on the Rental Agreement, any person whose credit or debit card is presented in payment of the customer's charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied.

'Rental Period' Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.

'Vehicle' Means the vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Dinky Campers.

'Living Equipment' Includes but is not limited to; TV, DVD player and aerial, oven, radio/CD player, crockery, cutlery and cooking utensils.

'Security Deposit’ Means the amount held as security by Dinky Campers in relation to this hire.

'Overhead Damage' Is deemed as any damage sustained to any part of the vehicle, its equipment and or any third party property which occurs above 6 feet (1.83 meters) in height measured from the ground upwards.

1. Depot

Barn to the rear of Town End Farm, Skelton, Cumbria CA11 9TE

2. Depot Hours

By prior arrangement at all times

3. Hire Rates Quoted Include:

Unlimited UK miles
UK fully comprehensive insurance*
UK breakdown assistance**

*Insurance loading. In some cases, Dinky Campers will incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the customers.

** Dinky Campers will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the customer through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in motorhome etc. will be the responsibility of the customer.

4. Minimum Hire

This ranges from 2 to 7 days depending on the season. Dinky Campers reserves the right to increase the minimum hire period for certain events.

5. Hire rates – seasonal variation

Dinky Campers operates variable hire prices depending on the time of year. These are set into three seasons which are outlined below:

Low season – 00:00 hours on the 1st November to 23:59 hours on the 31st March inclusive
Mid season – 00:00 hours on the 1st April to 23:59 hours on the 31st May inclusive and 00:00 hours on the 1st September to 23:59 hours on the 31st October inclusive
High season – 00:00 hours on the 1st June to 23:59 hours on the 31st August inclusive

6. Payment

Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after it has been confirmed by Dinky Campers and a deposit payment of 30% of the hire charge has been received. Our terms and conditions including cancellation policy apply from this point onwards. Once the reservation is confirmed, a confirmation email will be sent out to the client. Settlement of the remaining balance

will be due 30 days prior to departure. Dinky Campers reserves the right to cancel the booking if payment is not received 30 days prior to departure. Payment is by bank transfers or cleared cheque in Pounds Sterling. Charges may apply. For late bookings (less than 30 days before departure) the full rental price is payable on booking. Vehicles will not be released without full payment being completed. Cheques will not be accepted for late bookings (less than 2 weeks prior to departure).

7. Cancellation Charges

30% of hire cost if cancelled before 30 days of your hire commencing
100% of hire cost if cancelled within 30 days of your hire commencing

Dinky Campers cannot postpone or transfer money from one hire to another. Dinky Campers reserves the right to amend our cancellation policy for certain events.

Dinky Campers standard cancellation policy remains in place for all events including, but not limited to, acts of God, natural disasters, government orders or laws, strikes, epidemics and pandemics. Customers are recommended to purchase adequate travel insurance to cover any financial losses relating to such instances.

8. Extras

Additional drivers (max 1) are charged at £5 per night, per additional driver.
Airport and train station to hire depot transfers are available, please check the website for up to date prices:
- Penrith Train Station
- Carlisle Airport

9. European Travel

For those travelling within Europe there is an additional surcharge of £12 per night per vehicle for European use and £5 per driver per day for European insurance cover (excluding mandatory European roadside assistance at an additional £5 per day). European cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Europe (including Republic of Ireland) without taking out the additional European cover. Minimum charge term for European insurance cover is 10 days, maximum travel term is 28 days.

The following Countries are covered by the European Travel Insurance: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Norway, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

Please check your route carefully and ensure it doesn't go outside these countries. European cover is subject to approval by our insurers and is limited to 250 miles per day (maximum of 1000 free included miles per calendar week, excess miles will be charged at 0.40 pence per mile).

10. Motorhome Collection & Return

(a) Collection:

Please allow 1 hour for the handover at the depot to complete the documentation and to demonstrate your vehicle to you. All drivers need to be

present on collection of the motorhome and bring their full valid licence and passport (passport required for international customers only and drivers without a photocard driving licence), a utility bill from the past 2 months and credit or debit card for Security Deposit. Please see section 25 for further details.

(b) Return:

The vehicle must be returned on the correct date, and before the time stated on the rental agreement - please allow up to 1 hour for the return handover at the depot. Vehicles must be returned undamaged, with a full tank of diesel, empty waste water and the interior clean and in the same condition as they left the depot, otherwise a charge will be made for additional valeting and or upholstery cleaning. In addition, Please see section 15, Rental and Other charges for further details.

If you will be late returning, Dinky Campers must be advised. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £100 per hour (or part thereof) will be payable for all late returns.

(d) Storage of your vehicle:

Dinky Campers will store your vehicle free of charge at our storage depot during the period of your hire but this is at your own risk. Dinky Campers accepts no liability whatsoever for loss or damage to your vehicle howsoever caused while in storage and you are strongly advised to ensure that it is fully insured under your own policy while stored at our facility.

11. Campervan Systems

Dinky Campers will carry out a full Pre-Checkout Inspection (PCI) on every motorhome before the commencement of hire. The PCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the motorhome and shown how each system works. Should an onboard system fail during your hire, Dinky Campers will make

every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and Dinky Campers cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle.

12. Winter Hire

In the case of winter hire, Dinky Campers will not be and cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.

13. Vehicle Acceptance

a) I acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the motorhome handover checklist and with a full diesel tank.

b) I acknowledge that Dinky Campers will not refund to me any monies if the Vehicle is returned or I cease to have use of the Vehicle or an item of equipment on the Vehicle prior to the return date for any reason e.g. accident, weather, theft or damage

`14. Change of Vehicle

Dinky Campers reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle ordered. In that event, I shall not be liable for any increased rental or other charges save for any addition running costs pertaining to the substitute vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement.

15. Rental and Other Charges

I will pay Dinky Campers:

All rental charges
The Security Deposit
Administration fee of £25 per amendment of a confirmed booking or per any penalty charge notice received.
The nominated valeting fee and/or upholstery cleaning fee if the Vehicle is not returned with the interior in a clean condition.
The nominated additional fee of £75 if the toilet and/or waste water tank are not emptied prior to the return of the vehicle.
The cost of refilling the diesel tank if not returned completely full:
3/4 to full = £75
1/2 to 3/4 full = £90
1/4 to 1/2 full = £120
Empty to 1/4 full= £140
The late fee of £100 per hour should the vehicle be returned after the agreed time as time as stated on the Rental Agreement
All government fees and duties etc.
The cost of any damage to the Vehicle or third party property, subject to the insurance.
The nominated cancellation fee in the event of cancellation of this Agreement prior to acceptance or delivery of the vehicle.
All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period.
Any other fees or charges payable by me pursuant to this Agreement. This includes any costs incurred by Dinky Campers as a result of any breach by me of the terms of this Agreement.
Demurrage; the daily rental rate for the period the Vehicle is off fleet; for example, for accident repairs
Any additional costs over and above the security deposit value should damages exceed the Security Deposit value.
The cost to recover a Vehicle.
In the case of gross negligence Dinky Campers reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over.

16. Errors in Rental Charges

Total charges as set out therein are not final. I will pay any shortfall in charges to Dinky Campers and I will receive a refund for any overcharge acknowledged by Dinky Campers.

17. Security Deposit

There is a GB £500 Security Deposit processed by debit/credit card. The bank account should be in the lead driver's name. Dinky Campers reserves the right to increase the security deposit in certain circumstances or for specific events e.g. World Cup events, festivals or clients travelling with pets to £1500. Cheque payments and cash are not accepted against the Security Deposit.

I agree to pay the Security Deposit in full at least 48 hours before collection of the vehicle
I irrevocably authorise Dinky Campers to deduct from the Security Deposit any amounts due by me to Dinky Campers arising out of this Agreement.
The Security Deposit will be released within 14 working days of the vehicle being returned to the depot as per the criteria set out in section 11, Motorhome collection and return and there are no outstanding insurance claims.
Should any damages exceed the Security Deposit the customer will be responsible to settle all additional costs over and above the Security Deposit value within 7 days of your hire end date.

18. Use of the Vehicle

I agree that during the rental period, I will not and will not allow the Vehicle to be:

Driven otherwise than in a cautious, prudent and normal manner.
Used in a manner which could cause damage.
Driven in a prohibited area or in an area other than the areas indicated to me.
Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by Iaw.
Left with the ignition key in the vehicle while it is unoccupied.
Left unoccupied without the steering wheel security lock applied and the TV/DVD/Satellite Navigation Unit covered.
Driven by persons: i) Under the age of 25 years. ii) Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading 'Hirer’s name/ contact' on the Rental Agreement.
Damaged by: i) Submersion in water ii) Contact with Salt Water
Used for any illegal purpose for any race, rally or contest.
Used to tow any vehicle or trailer unless by prior agreement.
Used to carry passengers or property for hire or reward.
Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement
Used to carry volatile liquids, gases (other than gas bottles provided by Dinky Campers), explosives or other corrosive or inflammable material.
Otherwise used in breach of my obligations under this Agreement.

19. Road Restrictions

All Vehicles may only be driven on sealed/bitumen roads.
I acknowledge that Dinky Campers reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

20. Alterations to the Vehicle

I shall not make any alterations or additions to the Vehicle without the prior written consent of Dinky Campers.

21. Title to Vehicle

I acknowledge that Dinky Campers retains title to the Vehicle and its contents and that I possess the goods as a mere bailee only. I do not have any right to pledge Dinky Campers credit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

22. Smoking

All Dinky Campers motorhomes are non-smoking vehicles. Dinky Campers reserves the right to impose additional valeting and or upholstery cleaning fees and charge demurrage should smoke be detected in the motorhome.

23. Passengers

Dinky Campers authorises the use of these vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. Please see the welcome pack for guidance. Child seats are the responsibility of the hirer to fit themselves. Children up to 12 years of age or 135cm in height, whichever they reach first, must use the correct child restraints appropriate for

their weight under UK law.

24. Pets

I will not allow any animals to be carried in the Vehicle, unless otherwise agreed with Dinky Campers and an additional Security Deposit paid and the Dinky Campers Pet Policy adhered to.

25. Drivers

Age limits:

Standard insurance: 21 to 70 years

Dinky Campers must be notified at the time of booking if any driver be over the age of 70 or under 25. Additional information will need to be provided. Cover is not guaranteed.

Maximum of 3 drivers per rental.
All drivers must have held a valid licence for more than 2 years that entitles them to drive a UK category B vehicle up to 3500kg MAM.
Driver must be able to demonstrate that they have driven on a regular basis for at least 2 years and feel confident to drive a vehicle of the dimensions of the hired vehicle
Drivers holding only an automatic licence can only hire our automatic models and this must be declared at the time of booking.
The hirer and any driver must be able to supply two proofs of address dated with 60 days of the hire start date. Proofs must be a bank, building society or credit card statements or a utility bill. Unacceptable proofs may prevent hire.
All drivers must be present at the checkout of the motorhome; no exceptions can be made.
Production of a full, valid driver’s licence, is required from all drivers at the start of the hire. International customers will need to show a valid passport.
All drivers will be required to provide a DVLA driving summary from the DVLA website within 21 days of motorhome collection. We are unable to insure you if you have failed to provide this.
If you have a modern Northern Ireland licence, we require both the photo card and the paper counterpart. Your licence address must be your current home address, if not, then you will need to update your details with the DVLA online.
All drivers whose licences are issued outside of the EU or are required to supply a valid international driving permit alongside your standard licence at the start of hire. This must be issued in the country your standard was issued and confirm you are able to drive a UK category B vehicle up to 3500kg MAM.
Should any driver fail to present all correct documentation and identification on collection of the motorhome or do not meet the driver requirements stated in the terms and conditions, then Dinky Campers will be unable to release the motorhome and no refunds will be given.
Endorsements on licences: you must declare at the time of booking if there are any endorsements on your licence. Dinky Campers can accept up to 6 speeding points that occurred within the last 3 years (charges may apply). For more than 6 points for any conviction other than for speeding, including the following codes: AC, BA, CD, DD, DR, IN, LC, MS, UT, MR AND TT or for any driver disqualification within the last 5 years, Dinky Campers may not be able to get cover for.
Insurance claims: you must declare at the time of booking if you have made or had a vehicle insurance claim made against you within the last 3 years. Dinky Campers may not be able to get cover should you have had 2 or more claims within the last 3 years.
Driver Occupations: you must declare your occupation on the insurance form. Dinky Campers may not be able to offer cover for the following occupations:
- Celebrities
- Sports personalities
- Musicians
- Entertainers
- Serving foreign armed services personnel/UK based embassy employees
- Students under the age of 30

Should the driver not disclose that they fulfill one of the above occupations, even in a part time capacity, this will render the Agreement as void and the hirer will be fully liable.

Drivers are personally liable for all legal penalties (e.g. parking tickets, congestion charges, speeding fines) which are incurred during the period of hire.
Dinky Campers is unable to insure any driver with no fixed abode.

26. Insurance (provided all the personal information supplied is correct)

The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by the Alan Boswell Group. The hire rate quoted includes a standard excess of GB £500 per accident or reported incident. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first GB £500 per claim. Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover is offered for overhead damage, any damage deemed as gross negligence, or any internal damages; therefore the hirer accepts fully liability for these, which is in addition to the standard vehicle excess should that apply. Windscreens, wing mirrors and/or tyre damage are not covered by the standard vehicle insurance.

Dinky Campers will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Dinky Campers part i.e. our actions or failure to act. Dinky Campers will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.

27. Vehicle Damage - Insurance Cover

I am aware that:

The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or their possessions.
The Standard Insurance does not cover overhead damage. The hirer will be responsible for the cost to repair all damages.
I will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is £500 per claim, not per rental.
I will not have any insurance cover and I will be responsible for the total cost of any damage if I breach any of the terms of this Agreement
I will be responsible for any damage caused through gross negligence and will not be covered by the insurance.

28. Responsibility When Accident Occurs

1. In the event of any accident, loss or damage arising out of the use of the vehicle, I will:

Notify Dinky Campers within 24 hours of the happening of the event
Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station
Complete an accident claim form as supplied
If the accident occurs in Europe then in addition you must complete the European accident report form as supplied
Not make any admission of liability to other parties, settlement offer or other like offer
Assist Dinky Campers in handling any claim arising from any event including providing all relevant information and attending court to give evidence

2. I acknowledge that the excess or other amount due by me in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault

3. I will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault.

4. No Security Deposit or insurance excess will be refunded until claim is settled.

29. Maintenance

I shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels, tyre pressures and batteries.
I acknowledge that Dinky Campers will reimburse me for expenditure up to GB £50.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle not including the water system, refrigerator, heating, audio and DVD equipment, provided that:
- I produce relevant receipts
- I have received the prior consent of Dinky Campers
- The damage is not due to my fault or my breach of this Agreement.
Subject to the terms of this Agreement, I will pay for the cost of repairing or replacing tyres damaged during the Rental Period. Dinky Campers will reimburse me for expenditure reasonably incurred if:
- The tyre is defective and is returned by me to Dinky Campers for inspection; and
- I produce relevant receipts; and
- The manufacturer accepts liability under his warranty
I will be liable for any costs associated with the incorrect use of fuel. All Dinky Campers motorhomes run on DIESEL

30. Payment of Charges, Joint and Several Liability

All charges and expenses payable by me under this Agreement are due on demand by Dinky Campers. If I do not pay all charges when on time, I agree to pay interest at 1.5% per month above the base rate as published by Barclays Bank Plc on the outstanding balance and any additional costs incurred by Dinky Campers, including reasonable legal fees to recover the outstanding money owed. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.

31. Terminating the Agreement

I acknowledge that Dinky Campers may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that I will pay the reasonable costs of repossessing the Vehicle, including towing charges if:

a) I am in breach of any term of this Agreement

b) I have obtained the Vehicle through fraud or misrepresentation.

c) Any statement, representation or warranty made by the customer in respect to himself or additional drivers is incorrect.

d) The Vehicle appears to be abandoned.

e) The Vehicle is not returned on the agreed return date or Dinky Campers reasonably believes that the Vehicle will not be returned on the agreed return date.

f) Dinky Campers considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger. I understand that in the event of such termination or repossession, I have no right to a refund of any part of the rental charges or the Security Deposit

32. Release and Indemnity of Dinky Campervan Hire

a) Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, I release Dinky Campers, its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:

i) Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose.

ii) Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Dinky Campers premises or recovered or handled by Dinky Campers.

b) Subject to any insurance arrangements agreed with Dinky Campers, I hereby indemnify and shall keep indemnified Dinky Campers, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.

33. Changes

Any changes to this Agreement must be in writing and must be signed on behalf of Dinky Campers and by me.

34. Force Majeure

We will make every effort to ensure that the reserved motorhome is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable motorhome is not available our liability is limited to the refunds of all monies paid by you.

Dinky Campers standard cancellation policy remains in place for all events including, but not limited to, acts of God, natural disasters, government orders or laws, strikes, epidemics and pandemics. Customers are recommended to purchase adequate travel insurance to cover such instances.

35. My Warranties

I warrant that all information supplied by me to Dinky Campers in connection with this agreement is true.

36. Proper Law

This Agreement shall be governed by the law of Great Britain in which this agreement was signed.

37. Data Protection Act

The information that you have provided to Dinky Campers will be used to fulfil this contract placed with us. We will not pass this information onto any other organisation outside this company other than to our insurer and Alan Boswell Group, our insurance broker

38. Entire Agreement

This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement. Dinky Campers reserves the right to add or amend the vehicle specifications and rental charges without prior notice. This Agreement does not affect your statuary rights under civil law.

By signing our Rental Agreement prior to your departure you agree that you have read and accept the above Terms and Conditions and that these along with the Rental Agreement form a legally binding contract between yourself and Dinky Campers.